ITIL® 2011: Planning, Protection and Optimization : IT Service Continuity Management (ITSCM) Part 1



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In this video, you will learn about Service Management as a Practice, Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization
Capacity Management as a capability to realize successful service design, Availability Management as a capability to realize successful service design, IT Service Continuity Management as a capability to support overall Business Continuity Management
Information Security Management as part of the overall corporate governance framework, Planning, Protection and Optimization roles and responsibilities, Technology and Implementation Considerations and Challenges, Critical Success Factors and risks.

And specifically in the following key ITIL process and role areas:
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Demand Management
Challenges, Critical Success Factors and Risks for Planning, Protection and Optimization

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